Warranty Policy

Green Hydro warranty terms applicable to products purchased through authorized channels.

Product Warranty Period

Product Models	Warranty Duration	Terms & Conditions
LED Grow Lights SF / SE / G Series	5 Years	Year 1: Full warranty (Free parts, repair, and shipping). Years 1–5: Paid parts shipping or discounted replacement exchange. Accessories may incur additional shipping fees, and the product may be subject to depreciation or replacement costs.
Supplemental Bars / Garden Lights / GGS Series	2 Years	Year 1: Full warranty (free parts, repair, shipping). Year 2: Customer is responsible for shipping costs; full product replacement available at 50–80% depreciated value.
Grow Tents	1 Year	Year 1: Full warranty (free parts, repair, shipping). Over 1 Year: Customer bears all after-sales costs. Covers only defects in workmanship or materials that cause malfunction under normal use.
Grow Accessories (2-Year)	2 Years	Year 1: Full warranty (free parts, repair, shipping). Year 2: Customer is responsible for shipping costs; full product replacement available at 50–80% depreciated value.
Grow Accessories (1-Year)	1 Year	Full warranty (free parts, repair, shipping).
Used / Open-Box Products	1 Year	Replacement parts will be provided first for quality issues; no returns or exchanges for non-quality issues.

Valid in the United States, Canada, United Kingdom, European Union, and Australia.
The warranty is non-transferable and applies only to the original purchaser from an authorized channel.
Proof of purchase is required for all warranty claims.

Fill out the Warranty Request Form

Submit your request online or email us with order details and a description of the issue.

Attach Evidence

Include order screenshots, clear photos, or videos showing the technical problem.

Professional Review

Our team will respond within 24 business hours with a solution (repair, parts, or replacement).

Ship the Product

Ship the affected product only after authorization is issued. Unauthorized returns will not be accepted.

If a returned product is found to be ineligible for warranty service after inspection (e.g. out of warranty, customer-caused damage, no proof of purchase), Spider Farmer may charge the customer's credit card or PayPal account for inspection and return shipping costs before sending the item back.